Tahoe Donner staff follow the documented covenants rules and procedures process when receiving a complaint from members or guests. As a policy, Tahoe Donner staff do not intervene in a situation to de-escalate or stop a violation in person. When intervention is needed, the Truckee police and/or Truckee Fire Protection District is contacted as appropriate.
- A potential fire hazard complaint is immediately relayed to 911.
- If staff receives a trash spill complaint, the appropriate waste management company is contacted to clean up the spill. In some cases, the owner of the property is billed for clean-up charges.
- Loud parties and barking dogs may be in violation of the “Noxious Activities” rule. Because this rule is subjective in nature, the complainant will often be asked to provide evidence including video or audio recordings, a personal testimony, and a written submission, which is reviewed by the Covenants Committee.