COMPLAINT HANDLING
Observation of a possible rule violation should be reported to the association immediately. See how to make a complaint. Upon receiving a complaint, an initial inspection is performed and the person(s) in violation will be notified of non-compliance. If necessary, a sufficiency review is conducted by a Covenants Committee member and a hearing will take place in front of the committee, allowing both the complainant and respondent to be heard. If it’s determined a violation has occurred, the committee has the authority to fine and/or recommend the suspension of membership amenity rights.
Fines vary depending on the severity of a violation and the number of offenses. For example, a garbage spill violation can levy a $400 fine. Whereas a $1,000 fine can apply in the case of fire safety violation, and illegal tree removal can impose a fine per tree removed. See the fine structure.
Fines can be levied on a per-day, weekly or monthly basis for non-compliance. For the months of August and September, the committee levied fines ranging from $400 to $1,600 for violations including storage, garbage spills and up to $1,000 for noxious activity (loud party).
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